Frequently Asked Questions
Please read our FAQ before sending us a message.
Your refund/replacement/return request may take up to 3 days to be reviewed by a trained agent. We’ll send an email notification once your refund request has been approved or denied. If your account is not linked to any email, you are able to see the decision in your iHerb account messages.
2 to 3 working days
We do not accept prepaid cards and recommend trying another payment method. We also suggest contacting the card issuer for further help. To learn more about what may be occurring, please read this short
Send us an email